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FAQs
We are here to help! Whether you have questions about our jewelry or just want to chat about your favorite pieces, we are available every day of the week.
My Hours:
- Mon - Fri: 9:00 AM - 5:00 PM
- Sat - Sun: 10:00 AM - 4:00 PM
We aim to respond within 48 hours, but we always strive to get back to you as quickly as possible.
✉️ Email us at: info@koalabrandjewels.com
Your happiness is our priority. If your jewelry isn’t quite right, you can return it within 30 days of receiving it. Simply send us an email, and we’ll handle the rest.
✉️ Email us at: info@koalabrandjewels.com
We’ve made payment easy and secure. You can use Amex, Maestro, Visa, MasterCard, Paypal, Apple Pay, Google Pay, and Shop Pay—whatever works best for you.
Every piece of jewelry is crafted with precision and love. We use high-quality materials, paying close attention to every detail to create timeless designs that will last for years to come. Each item is carefully inspected to ensure it meets our high standards before it reaches you.
To keep your jewelry looking radiant, follow these tips:
- Avoid contact with water, lotions, and perfumes.
- Store your pieces in a dry, cool place when not in use.
- Use a soft cloth to gently clean your jewelry and maintain its shine.
If you have any questions about jewelry care, feel free to reach out—I’m here to help!
Yes! We’re delighted to offer FREE shipping across the UK for all orders. Once your jewelry is on its way, we’ll send you a tracking number so you can follow its journey to your doorstep.
Carry a piece of Koala Brand’ artistry every day.
Only a few pieces left in stock – make it yours today!